IMPORTANT REMINDERS:

• Be sure to provide a current email address as this will allow us to send you your class confirmation once registration has been processed.

• You MUST be in class at the scheduled starting time.  NO EXCEPTIONS FOR ANY REASON.

• You are  required to show a picture ID to be allowed in class. Note: You will not be admitted to class, and will not receive a refund or be transferred to another class if you do not show a picture ID.

• You WILL NOT receive credit hours for a course if:

1. You arrive after the classroom instruction begins or depart prior to the class being dismissed; or

2. You did NOT sign in and sign out on the sign-in sheet

• You MAY NOT take reading material unrelated to the course into the classroom.

• You MAY NOT eat while class is in session.

• You MAY NOT consult any personal electronic communication devices (Blackberries or IPhones, for example) during a class session.

• Please contact us at least three business days before the day of the class if you require special accommodation pursuant to the Americans with Disabilities Act.

• Please allow seven (7) business days after the class date for us to mail/ email your certificates.

• You WILL NOT receive credit hours for a course if you are out of the classroom during the instruction period for more than 5 minutes during a 60 minutes period. In the event of a disagreement between you and instructor/monitor regarding timeliness or attendance, the determination of the monitor/instructor will be final.

  Before enrollment, please read PDI's policy on Refund, Transfer, Withdraw, Cancellation, and refunds posted below

• If you have questions on class registration, completion certificates, or other matters please call PDI's administrative office at 301-949-1771 (option 1) or by email at enrollments@pditraining.net, during normal business hours, Monday through Friday, 8:30am-5:00pm.

• You must login to your PDI account to register for classes. If you are a new student, please click here to create an account.

• After Hours Emergency contact only: In case of instructor no-show or after hour emergency please call Carl at 240 601 2530

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Cost of Classroom Classes:

In general the prices:

• 3 hour course: $40.00 in advance*/$50.00 day of class.
• 2 hour course: $27.00 in advance*/$33.00 day of class.
• 1.5 hour course: $20.00 in advance*/$25.00 day of class.

Periodically, PDI offers special promotions. Please check the schedule for more info.

*Discount Policy for advance registration: Discount for advance registration applies when payment is received no later than 11:59 pm of the last business day before the start of the class. Business days are weekdays excluding New Year's day, Memorial day, Independence day (4th of July), Labor day, Thanksgiving day, and Christmas day.

Certificate Policy:

To ensure receiving a certificate at the end of class, payment must be received at least three (3) business days before the start of class. If your payment is not received at least three (3) business days before the start of class, your name may NOT be on the class roster and you may not receive a certificate in class. Your completion certificates will be mailed to you after PDI confirms your payment and attendance. Please call PDI if you have not received your mailed certificate within seven days (7) after the class date. Under no circumstances will certificates be provided if you did NOT sign in and sign out on the sign-in sheet, pay for the class, and attend the full required time.

Lost or Missing Certificates:

A search fee of $15.00 per certificate applies if a replacement certificate is requested more than seven days after the class date. DC Agents: A $15.00 fee per certificate will be imposed if we cannot bank your credit hours because the information you provide on the sign-in sheet is incorrect or illegible. To print a Replacement Certificate Form.

Timeliness and Attendance:

ALL STUDENTS MUST ARRIVE TO CLASS ON TIME. LATE ARRIVALS WILL NOT BE ADMITTED INTO CLASS. PLEASE ALLOW SUFFICIENT TRAVEL TIME, TAKING INTO ACCOUNT WEATHER AND TRAVEL CONDITIONS. THERE WILL BE NO TRANSFERS OR REFUNDS IF YOU ARE NOT ADMITTED TO A CLASS DUE TO LATENESS, OR IF YOU ARE NOT PRESENT IN CLASS FOR THE FULL-REQUIRED TIME. (Please check to ensure you have the correct classroom location.)

Refund, Transfer, Withdraw, Cancellation Policy:

Courses are open to all licensees based on availability. Transfer or refund requests must be submitted at least three (3) business days before the scheduled class. Students are then subject to a $10.00 processing fee per class.

 Refund, Transfer, Withdraw, Cancellation:

1. There will be no transfers or refunds if you were not admitted to a class due to lateness or were not present in class for the full-required time.
2. If a class is cancelled by PDI, we will make reasonable efforts to notify you of the cancellation. In the event of a cancellation, students may request a full refund or a transfer to another class of equal or lesser value at no additional charge. We will refund all prepaid fees within 30 days of the date of cancellation or with your permission apply the fees to another course.
3.  If a class is transferred and original enrollment was completed using a promotion code, student will be responsible for the $10.00 processing fee per class plus any difference in price resulting from the change.

Payment Methods:

If paying in advance: Visa, Master Card, money order, or cashier's check. We do not accept cash, American Express, personal or company checks at any time.

Walk-in Students:

If not pre-enrolled, please call to ascertain space availability before coming to class. All walk-in student must fill out a class registration form and return it to the instructor with money order, or credit card.* Please ask each instructor to put your name on the class roster with a note to our staff to confirm payment and to mail your certificates. Your completion certificates will be mailed to you after PDI confirms that you attended and paid for the class. Please call PDI if you have not received your certificate within seven days (7) after the class date. For more about PDI certificate Policy.

*Payment for Walk-in Students: credit cards, money order, and cashier's check . We do not accept cash, American Expresspersonal or company checks at any time.

Inclement Weather Policy: For PDI weather Policy.

Office Hours:

PDI's Administrative Office is located in PDI Administrative Office, Westfield North Building, 2730 University Blvd, Ste. 200, Wheaton, Maryland 20902. It is open between 8:30am-5:00pm, Monday through Friday. The office is closed on New Year's day, Memorial day, Independence day (4th of July), Labor day, Thanksgiving day, and Christmas day.